ANS Solutions

ANS Solutions provides pharmacy intervention, Medicare set-asides, medical cost projections, and nurse expert services to insurers and attorneys. Their existing internal platform was outdated, visually inconsistent, and unable to support the multi-stakeholder workflows their business relied on. I worked with their team to redesign the entire system from intake through reporting, ensuring each role had visibility into case progress and knew exactly when to act.

With the redesign, my team also implemented AI/ML automation into the intake process. Tasks that once took 4–5 weeks of manual record review could now be completed in minutes. This transformation led to faster workflows, more accurate reporting, and significantly improved client experiences. Within a month of rollout, their pharmacy intervention process alone was reduced by an average of six weeks.

Due to a strict NDA and HIPAA-related compliance requirements, I cannot share detailed visuals of this project. The information here reflects my role and contributions and does not necessarily represent the views of ANS Solutions.

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My Role

As the Senior Product Designer, I led the end-to-end redesign of ANS’s platform. I managed a junior designer who reported directly to me, providing mentorship, direction, and feedback to ensure our work was consistent and cohesive. My responsibilities included clarifying multi-stakeholder workflows, creating a modern design system, and ensuring compliance with strict data and privacy standards. I collaborated closely with product managers and engineers to validate designs, manage scope, and deliver solutions that worked at scale.

Workflow Redesign

Mapped complex, multi-role case processes and restructured them to reduce bottlenecks, giving stakeholders clear visibility into case progress.

AI/ML Integration

Designed flows for AI/ML–powered intake automation that cut manual review time from weeks to minutes.

Reporting

Improved reporting dashboards, enabling insurers and attorneys to access accurate, real-time information for faster decisions.

Team Leadership

Mentored and directed a junior designer, ensuring consistent execution and alignment across the platform redesign.

Usability

Introduced a design system that modernized the visual language, reduced complexity, and made the platform easier to navigate.

Measureable Impact

Helped reduce the pharmacy intervention process by six weeks on average, improving both client outcomes and operational efficiency.

The Challenge

Transforming an Outdated System Into a Modern, Efficient Platform

ANS’s existing software was outdated and difficult to use, with workflows that caused friction between the 5+ stakeholders involved in each case. Each role often had to wait on others before acting, leading to delays, inefficiency, and missed opportunities. In addition, manual intake processes could take over a month to complete, slowing down every aspect of their operations.

Key challenges included:

Inefficient workflows: Multiple stakeholders often blocked each other, creating unnecessary delays.
Manual intake: Case review and record analysis took 4–5 weeks of staff effort.
Poor usability: Outdated design and inconsistent visuals made the system hard to navigate.
Limited visibility: Users struggled to see case progress or know when to take action.

To address these issues, ANS needed a complete redesign of its platform — one that streamlined workflows, leveraged automation, and presented a modern, intuitive interface.